At Eesha Travel Agency, we strive to provide a smooth and enjoyable travel experience for every customer. We understand that travel plans may change due to unforeseen circumstances. This Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, refunds, and booking modifications.
By booking any travel service with us, you agree to the terms outlined below.
1. Booking Confirmation
A booking is considered confirmed only after:
- The required payment or advance has been received.
- Your booking has been accepted by Eesha Travel Agency.
- A booking confirmation has been sent via email or WhatsApp.
Until confirmation is issued, availability cannot be guaranteed.
2. Customer Cancellation
If you wish to cancel your booking, please notify us as soon as possible by email or phone.
Cancellation charges may apply depending on the time remaining before your scheduled departure and the cancellation policies of hotels, transportation providers, and other travel partners.
Indicative Cancellation Charges
| Cancellation Time Before Departure | Refund Eligibility |
|---|---|
| More than 30 days | Up to 90% refund (after applicable service charges) |
| 15–30 days | Up to 75% refund |
| 7–14 days | Up to 50% refund |
| Less than 7 days | No refund or subject to supplier policy |
| No Show | No refund |
Note: Actual refunds depend on the cancellation policies of hotels, transportation providers, attractions, and other third-party service providers.
3. Non-Refundable Services
The following may be non-refundable or partially refundable, depending on supplier terms:
- Visa Processing Fees
- Travel Insurance
- Government Fees
- Entry Tickets
- Special Event Tickets
- Festival Bookings
- Peak Season Reservations
- Promotional or Discounted Packages
These charges are generally determined by the respective service providers.
4. Cancellation by Eesha Travel Agency
In rare situations, Eesha Travel Agency may need to cancel a booking due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Political unrest
- Airline or hotel closures
- Public health emergencies
- Force majeure events
If we cancel a booking due to such circumstances, we will make reasonable efforts to provide an alternative travel option or process eligible refunds based on recoverable amounts from third-party suppliers.
5. Refund Processing
If your booking qualifies for a refund:
- Refunds will be processed using the original payment method whenever possible.
- Refund processing may take 7–14 business days after approval.
- Bank or payment gateway processing times may vary.
- Service charges, taxes, or non-refundable supplier fees may be deducted where applicable.
6. Booking Modifications
If you wish to change:
- Travel Dates
- Hotel
- Destination
- Number of Travelers
- Package Type
Please contact us as early as possible.
Changes are subject to availability and may result in additional charges imposed by hotels, transportation providers, or other suppliers.
7. No-Show Policy
If a traveler fails to arrive at the scheduled departure time or does not utilize booked services without prior notice, the booking will generally be treated as a No Show.
In such cases, refunds are typically not available, as suppliers may charge the full booking amount.
8. Visa Rejection
Where Eesha Travel Agency provides visa guidance or assistance:
- Visa approval or rejection is solely at the discretion of the relevant embassy or immigration authority.
- Visa application fees, government charges, and processing fees are generally non-refundable.
- Refunds for other travel services, if applicable, will depend on the cancellation terms of the respective service providers.
9. Hotel & Third-Party Supplier Policies
Hotels, transportation providers, tour operators, and attraction operators maintain their own cancellation and refund policies.
Refunds issued by Eesha Travel Agency are subject to the amounts recoverable from these suppliers.
We will make every reasonable effort to assist our customers throughout the refund process.
10. Force Majeure
Eesha Travel Agency shall not be held responsible for cancellations, delays, or disruptions caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Cyclones
- Pandemics
- Government travel restrictions
- Civil unrest
- Terrorist activities
- Airline strikes
- War or political instability
Refunds in such situations will depend on the policies of the relevant service providers.
11. Refund Exceptions
Refunds may not be available in situations including, but not limited to:
- Incorrect information provided by the traveler.
- Failure to carry required travel documents.
- Missing scheduled departures.
- Voluntary early departure from a tour.
- Unused hotel nights or sightseeing services.
- Personal reasons for discontinuing the trip after it has started.
12. Contact Us
If you need to cancel your booking or have questions regarding refunds, please contact us.
